Family and Friends Forum

Phoning the helpline

Notifications OFF

Rainbowgirl80

Member since
May 2020

204 posts

Posted Wed April 14, 2021 6:00pmReport post

Hi All

I've heard many of you say that you can never get through to the helpline...

I have used them many many times over the past almost 11 months.. Today included. They are very calming and reassuring when I have a wobble.

The recorded message that comes on when the call is answered... I think many people put the phone down then.. But... Don't.. You are in a queuing system and your call will get answered. Xx

Vickie

Member since
November 2020

428 posts

Posted Thu April 22, 2021 5:55pmReport post

Second that rainbow u need to hold on,,,

I use at least once or twice a week,, find it a bit more quiter later of a night around the 8pm mark really but I don't know what I would without xx big hugs. X x

Claudia

Member since
September 2021

2 posts

Posted Mon October 4, 2021 6:40pmReport post

iam promising myself that 1day I will ring the helpline I just need to build up the courage

Judith

Member since
June 2021

195 posts

Posted Thu October 7, 2021 12:27amReport post

I needed to offload a couple of weeks back when we received an unannounced visit from police checking my husband was adhering to bail conditions. I had something of a meltdown realising just how little control we currently have over our lives and it brought back the trauma of the knock and my husband's subsequent arrest. Anyway their visit inadvertently divulged some information about my husband's behaviour that suggested he had not been completely honest with me and I felt betrayed all over again.

So many thanks to the staff of the helpline for listening. I really don't think there was anyone else I could have spoken with and felt so safe and unjudged. Once I'd gotten that off my chest it enabled me to discuss the matter calmly ( relatively calmly) with my other half and I felt we made some important progress in trying to remap our relationship.

So if you can't get through to the helpline on the first attempt keep trying!

Bettyboo65

Member since
June 2022

339 posts

Posted Mon June 6, 2022 3:32pmReport post

It is quite difficult getting through on the Helpline - will keep trying