Family and Friends Forum

Inturmoil1974

Member since
November 2022

276 posts

Posted Mon November 13, 2023 10:32amReport post

Finally after 50 weeks since the knock and I pluck up the courage to talk to stop it now and engaged have been in queue now for 40 mins

Caggie164

Member since
October 2023

274 posts

Posted Mon November 13, 2023 10:35amReport post

Hang in there. I've only phoned once so far ( 8 weeks since arrest) but the person I spoke to was amazing.

Lucy from Stop it Now!

Member since
September 2018

490 posts

Posted Mon November 13, 2023 2:31pmReport post

Dear Inturmoil1974

Thank you for trying to contact us. We have between 3 and 6 staff on our helpline at any time but calls do usually last about 40 minutes so this does mean we can't always meet the demand. We find that the helpline is really busy in the mornings, especially on a Monday. You may find that afternoons or evenings are easier to get through. Sometimes 1pm and 5pm in particular can be a good times to try as we have shift change over so new staff starting at this time. Please do keep trying, we are here for you every step of the way.

Kind Regards

The Forum Team


Edited Mon November 13, 2023 2:32pm

Upset mum

Member since
June 2020

2402 posts

Posted Mon November 13, 2023 2:58pmReport post

Inturmoil

Please keep trying you will eventually get through, dont give up you have deffinatly done the right thing to make the call a huge step so well done xx

Just want an end to it

Member since
October 2023

212 posts

Posted Mon November 13, 2023 8:21pmReport post

I always call dead on 9am and wait about 10 mins. Please keep trying, I done it 10 months after and I wish I had done it sooner.