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Unfortunately this is likely to be my last post on this forum, last week I had cause to contact the helpline for support and I'm sorry to say my faith in this organisation and it's staff has been completely destroyed.
Too everyone on here I'd like to thank you for your support over the last three months it has been a great help in what is undoubtedly the darkest point in my life. I hope you all manage to navigate this journey successfully and with as good an outcome as possible.
Too everyone on here I'd like to thank you for your support over the last three months it has been a great help in what is undoubtedly the darkest point in my life. I hope you all manage to navigate this journey successfully and with as good an outcome as possible.
Sorry to hear you've had a bad experience - Ive not called them so can't really comment but I know my OH also didn't have a particularly good call with them at a time when I had thought they could help him.
Please don't let this bad experience stop you from reaching out on this forum - we all support each other here xx
Please don't let this bad experience stop you from reaching out on this forum - we all support each other here xx
Dear 26a20,
We just wanted to contribute to this thread after seeing your post on the Forum to say how truly sorry we are to hear that you've lost faith in our organisation and our staff. Regardless of how you feel, we hope that you will continue to use our Family and Friends Forum as it sounds from you post that you have found this a useful place to seek support. If you'd find it helpful, we'd really like to offer you the chance to speak directly with one of our helpline managers to talk things through in more detail. Please do feel free to contact us via our helpline or forum inbox at forum@lucyfaithfull.org.uk, and we can arrange a time that works for you.
Kind regards,
The Forum Team
We just wanted to contribute to this thread after seeing your post on the Forum to say how truly sorry we are to hear that you've lost faith in our organisation and our staff. Regardless of how you feel, we hope that you will continue to use our Family and Friends Forum as it sounds from you post that you have found this a useful place to seek support. If you'd find it helpful, we'd really like to offer you the chance to speak directly with one of our helpline managers to talk things through in more detail. Please do feel free to contact us via our helpline or forum inbox at forum@lucyfaithfull.org.uk, and we can arrange a time that works for you.
Kind regards,
The Forum Team
Best of luck 26a20. These circumstances take an unbelievable toll on us. I felt like a respectable law abiding citizen before all of this now I've lost faith in the police and the justice system and the endless useless advise you receive from so called professionals. As my person was a severe case of entrapment by a police decoy for one word I think the Police are the real criminals in all this. The only real child's life that has been destroyed is my child's.
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Having had a chance to calm down and reflect on what happened last week I acknowledge that my post above was incredibly impulsive.
My comments aimed at the helpline staff both on the forum and in emails were uncalled for and I'd like to apologise for any offence caused. Whilst I would rather what happened to cause this conflict didn't happen, the helpline staffs actions were completely understandable and correct, and they didnt deserve the extremely angry outburst I directed at them, something which anyone who knows me is incredibly rare thing to happen, unfortunately my anger is currently being directed at everyone except the one person it probably should be aimed at.
This morning I had a positive conversation with the head of Stop it Now and she has outlined the learning that has come from what happened and the steps that are being taken to improve communication when people contact the helpline.
My comments aimed at the helpline staff both on the forum and in emails were uncalled for and I'd like to apologise for any offence caused. Whilst I would rather what happened to cause this conflict didn't happen, the helpline staffs actions were completely understandable and correct, and they didnt deserve the extremely angry outburst I directed at them, something which anyone who knows me is incredibly rare thing to happen, unfortunately my anger is currently being directed at everyone except the one person it probably should be aimed at.
This morning I had a positive conversation with the head of Stop it Now and she has outlined the learning that has come from what happened and the steps that are being taken to improve communication when people contact the helpline.
Hi lovely,
be kind to yourself it really is a rollercoaster. Sometimes the rage creeps up on us and we take it out on whoever we are talking to at the time. I'm glad to hear that you've had a positive experience and hopefully you'll continue to be supported on the forum and by the helpline xxx
be kind to yourself it really is a rollercoaster. Sometimes the rage creeps up on us and we take it out on whoever we are talking to at the time. I'm glad to hear that you've had a positive experience and hopefully you'll continue to be supported on the forum and by the helpline xxx
What an extremely gracious and insightful post 26a20. I'm sure LFF totally understand the height of our emotions and will be really pleased to have sorted things out. Also personally I think it's very positive to leave your post up with your explanation and apology - I think many of us (myself included) would have deleted ours if we regretted posting and scuttled off feeling embarrassed never to be heard of again. I'm sure you feel really vulnerable and frail at the moment but there is a real stregth of character in you which I'd love to channel at times.So thank you xx
26 x
This journey is full of sadness and anxiety
We look for whatever support we can get
The LFF is a lifeline to many so we reach out hoping to get answers, I'm sorry your first experience wasnt good
But I have to say a huge thank you for posting your first experience but to then acknowledge after speaking to them again and finding the much needed support you needed is so important xx
Thank you lovely x
This journey is full of sadness and anxiety
We look for whatever support we can get
The LFF is a lifeline to many so we reach out hoping to get answers, I'm sorry your first experience wasnt good
But I have to say a huge thank you for posting your first experience but to then acknowledge after speaking to them again and finding the much needed support you needed is so important xx
Thank you lovely x
26a20 that's a really brave thing to do. We all do and say things in the heat of the moment that we regret (that's ultimately why we are all here in the first place!) and for you to reach out again is brilliant. I'm pleased LLF have responded in such a professional way. My experience of the helpline has been amazing and I couldn't fault them.
Perhaps a post on here from the head of StopitNow to say what she said to you would be useful. I'd love to have had that same conversation to find out what's happening behind the scenes. Perhaps announcements could be made about positive strives forward from the team would give us the boost of positivity we all crave! Xx
Perhaps a post on here from the head of StopitNow to say what she said to you would be useful. I'd love to have had that same conversation to find out what's happening behind the scenes. Perhaps announcements could be made about positive strives forward from the team would give us the boost of positivity we all crave! Xx
Thank you all for your replys.
Just to make it clear this was not my first time using the helpline or having contact with Stop It Now staff, I contacted them back in December shortly after everything came to light and had been in contact with them again in January as part of the assessement for Inform. My experiance with the helpline has always been proffesional and supportive, as I said above the helpline staff were not at fault when I contacted them again at the end of Feburary, I was.
Just to make it clear this was not my first time using the helpline or having contact with Stop It Now staff, I contacted them back in December shortly after everything came to light and had been in contact with them again in January as part of the assessement for Inform. My experiance with the helpline has always been proffesional and supportive, as I said above the helpline staff were not at fault when I contacted them again at the end of Feburary, I was.