Satisfaction Survey May 2025
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Dear Forum Users,
We would like to take a moment to once again thank those of you who completed last year's Satisfaction Survey to share thoughts with us. We really appreciate your feedback as it’s important to us that you have a voice in the of development of the forum. We were really pleased to see that so many of you are finding the forum a helpful resource for advice and information, and we thank you for your suggestions for improvements.
Since then, we have implemented several features in response to the feedback from the Satisfaction Survey to enhance the user experience on the forum. This includes:
• Reaction (heart) function available to registered users
• New topic folders
• "Quick exit" button
• ReCaptcha for the registration page
• Separate pages for posts e.g. well-being
• Refresh of the landing page
• Reduced the number of pinned posts
We have also updated our moderator guidelines and processes “behind the scenes”.
The feedback you have given us will be invaluable for the development of the Family and Friends forum and we also will use this to help shape our development plan over the coming year. Please let us assure you that, although we have not been able to action all your suggestions, you feedback have been heard and noted.
We are hoping to continue gathering insights into the user experience of the forum. As it’s been a year since our last Satisfaction Survey, we would like to hear from you again and how you are currently finding the Family and Friends Forum. You can find a link to the survey here: https://www.surveymonkey.com/r/VG9L5FM
Please be assured that completing the survey is entirely voluntary and anonymous.
The Survey will be open until 5th June 2025.
We would also like to invite you to complete our Equality and Diversity survey if you have not done so already. This survey is always open and available to complete:
https://www.surveymonkey.com/r/FJNBQRG
Kind regards,
The Forum Team
We would like to take a moment to once again thank those of you who completed last year's Satisfaction Survey to share thoughts with us. We really appreciate your feedback as it’s important to us that you have a voice in the of development of the forum. We were really pleased to see that so many of you are finding the forum a helpful resource for advice and information, and we thank you for your suggestions for improvements.
Since then, we have implemented several features in response to the feedback from the Satisfaction Survey to enhance the user experience on the forum. This includes:
• Reaction (heart) function available to registered users
• New topic folders
• "Quick exit" button
• ReCaptcha for the registration page
• Separate pages for posts e.g. well-being
• Refresh of the landing page
• Reduced the number of pinned posts
We have also updated our moderator guidelines and processes “behind the scenes”.
The feedback you have given us will be invaluable for the development of the Family and Friends forum and we also will use this to help shape our development plan over the coming year. Please let us assure you that, although we have not been able to action all your suggestions, you feedback have been heard and noted.
We are hoping to continue gathering insights into the user experience of the forum. As it’s been a year since our last Satisfaction Survey, we would like to hear from you again and how you are currently finding the Family and Friends Forum. You can find a link to the survey here: https://www.surveymonkey.com/r/VG9L5FM
Please be assured that completing the survey is entirely voluntary and anonymous.
The Survey will be open until 5th June 2025.
We would also like to invite you to complete our Equality and Diversity survey if you have not done so already. This survey is always open and available to complete:
https://www.surveymonkey.com/r/FJNBQRG
Kind regards,
The Forum Team