Family and Friends Forum

Holidays with Tui

Notifications OFF

JoLou

Member since
April 2025

2 posts

We received a phone call today from the police officer involved in my husbands conviction for a historic offence. All police forces have received an email today from TUI that they are banning all SO from any future bookings with them and also cancelling any current ones are to contact them to cancel holidays as they will not be allowed to fly.

We spoke to an agent with TUI who confirmed that this is correct and there T&Cs have been changed to state this.

We have a family holiday booked in less than 3 weeks which we will get a full refund on but how on earth have they decided to do this right in the middle of the summer season when people will have holidays booked and would be their busiest time of year too.

We are absolutely gutted of course and looking to rebook ASAP with another operator. Jet2 cp firmed today they have a "no judgement" booking policy so lets hope they can help us.

My opinion is they really have shot theirs elf in the foot with this as how many booking will have to be cancelled across the country and people will look elsewhere for the future won't they.

Just thought this might be useful for member to know and check their bookings!

Posted Thu July 3, 2025 9:10amReport post

Daisychain7655

Member since
April 2025

54 posts

Im so sorry to hear that, in this horrible situation a holiday is something to look forward to!

Thanks for posting also, as although I dont have any future bookings, I always use TUI so pleased to know this now. Hope Jet2 can help you, fingers crossed!

Posted Thu July 3, 2025 9:38amReport post

lostinthewoods

Member since
September 2024

147 posts

Prior to this shit show we've always travelled with TUI

Nothing booked but good to know to look elsewhere if we do decide to go abroad in future.

Posted Thu July 3, 2025 11:18amReport post

Bobbie

Member since
June 2024

38 posts

We have has the same call too , we are due to fly in 4 weeks . Our son is the offender . Have TUI refunded you the whole holiday ? We called them yesterday and they said they would have to refer it to another department who will contact us within 72 hours and we are still waiting for an answer

Posted Thu July 3, 2025 6:15pmReport post

Daisychain7655

Member since
April 2025

54 posts

I've tried to find online what it says but I cant find it. Is it just anyone that has been charged at all or are spent convictions okay? If anyone can point me in the direction of the specific Ts&Cs please

Posted Thu July 3, 2025 7:14pmReport post

Bobbie

Member since
June 2024

38 posts

It's in the a-z section of the website terms and conditions under safeguarding

Posted Thu July 3, 2025 7:34pmReport post

SoTired

Member since
March 2021

417 posts

Oh my word, I think I'd have thrown up on the spot! Is it a definite full refund?



We are with Jet2 al- I really hope they don't change theirs too

Posted Thu July 3, 2025 8:04pmReport post

Mata

Member since
May 2019

64 posts

I'm literally shaking whilst writing this and feeling incredibly sick!

We have a holiday booked for November with Tui, we haven't heard anything from them, nothing on their app.

My person comes off the register in September, does this apply to everyone who has been or still is on the register.

It's not like you get asked at the time of booking and not something you blurt out ..

Any info would be greatly appreciated, I'm absolutely devastated.

Mata

Posted Thu July 3, 2025 10:05pmReport post

Webb89

Member since
July 2022

533 posts

Tui state

we dont knowingly allow anyone to travel who is a convicted child sex offender, on the sor and or has a sexual risk order or child abduction notice. It goes on to state that this needs to be declared at the time of the bookings.



I could not copy and paste, but google tui terms and conditions. Click on booking and in small red type it says a-z. Click this and look under S.



Hope this helps.

I fully understand the nature of this conviction and the optics for the companies. But what gets me is that it is not for all convictions. So a thief or someone who murders another person is fine. Though this does not affect me, my OH will not travel anywhere, it just seems with this conviction gets mentioned all the time. And as we all know there are many layers to this conviction. But no one is interested.

Posted Thu July 3, 2025 11:50pm
Edited Fri July 4, 2025 12:01amReport post

Bobbie

Member since
June 2024

38 posts

We have had confirmation today from TUI . We were given a choice of removing our son from the booking or cancelling the whole booking with a full refund . So we have cancelled the booking will take the refund and rebook with jet2

Posted Sat July 5, 2025 12:46pmReport post

Daisychain7655

Member since
April 2025

54 posts

How do tui know your person is on the SOR? And is it for people currently on the register or also for people who's convictions are spent also?

I dont understand because at no point in the booking process are you asked about convictions

Posted Sat July 5, 2025 4:51pmReport post

Mata

Member since
May 2019

64 posts

My person spoke to customer services at Tui yesterday and the person he spoke to didn't even no the Terms & conditions have changed.

We booked our holiday in March, only in June were they updated. And tbh if it wasn't for this page we would of been none the wiser...

Posted Sat July 5, 2025 6:24pmReport post

Inthemoment

Member since
February 2023

402 posts

If he comes off the register before you go Mata, then TUI will never know and you don't need to worry about it - make sure you don't disclose to them of course

Posted Sat July 5, 2025 7:47pmReport post

LifeRuined23

Member since
June 2023

64 posts

So on the website the ts and Cs make it VERY hard to find the information.

Before you get to it it states that the Ts and Cs are to be used from 01.06.2020. This was 5 years ago.

We went away in May 2024 with TUI. We have booked the exact same hotel for next year as we knew we would be okay.

I've just been on the online chat and they said they can't find in their Ts and Cs and I need to contact them again as there were no managers available.

I have screenshot them saying in the chat that they can't find it and we would be safe to go on our holiday, for our own paper trail and records in case it's needed.

Their staff not knowing their own info is ridiculous. I wonder how long this lasts when they realise there are A LOT of people subject to SOR requirements. Will update when I know more about our booking.

What a palava!!!!

Posted Sat July 5, 2025 8:10pmReport post

Bobbie

Member since
June 2024

38 posts

@daisychain all PPU offices have been notified by TUI of the change so when the offender notifies the police of the holiday the PPU officer will then be duty bound to inform TUI

Posted Sat July 5, 2025 9:03pmReport post

Daisychain7655

Member since
April 2025

54 posts

Okay I understand, so all these people that have received communications its not because they have specifically sent it to people that are on the SOR, they have sent it generically to everyone that has a holiday booked with them?

We arent at the point of being charged yet so I dont know the process properly, I just assumed when you go away you notify the police of where you are going, didnt realise you would say all flight details etc but suppose that would make sense so they could find you if needed

Posted Sun July 6, 2025 8:07amReport post

Quick exit