Holidays - TUI
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It's my first time posting on the forum but I have used it a lot. It really helps to know I'm not alone.
We are just over 2 years since the knock and just awaiting crown court for sentencing later this month, but looking to the future.
We have a ski holiday booked with crystal ski (owned by TUI) next year. I have scoured their terms and conditions and can not see anything about someone on the SOR not being able to travel with them. However our flights are TUI flights.
How does everything work with regards to TUI finding out that you are on the register? Does the PPU advise the holiday companies when you complete the travel form? I don't want to travel if he won't be allowed when we get to the airport but equally don't want to cancel if it's not in the terms and conditions.
any advise would be greatly appreciated xx
We are just over 2 years since the knock and just awaiting crown court for sentencing later this month, but looking to the future.
We have a ski holiday booked with crystal ski (owned by TUI) next year. I have scoured their terms and conditions and can not see anything about someone on the SOR not being able to travel with them. However our flights are TUI flights.
How does everything work with regards to TUI finding out that you are on the register? Does the PPU advise the holiday companies when you complete the travel form? I don't want to travel if he won't be allowed when we get to the airport but equally don't want to cancel if it's not in the terms and conditions.
any advise would be greatly appreciated xx
AFAIK TUI is just a third party booking corporation/travel agency and doesn't have anything to do with border control or the outcome of the decision.
They don't have any official policy that bans RSOs from travelling with them as far as I can see, either. Even if they know your person is on the SOR I don't think they can legally do anything as it's not up to them anyway.
Depending on your destination, border control of that country can ask you to declare any convictions you may have. Others don't, especially for short term holiday visits by UK citizens.
Successful entry depends solely on the policies of the country you are travelling to and the border agent's decision.
Basically if you are barred from entry and the holiday is cancelled then it won't be TUI's responsibility as they have to adhere to the laws of each government. But that doesn't mean they'll make the decision for you.
In general, I have read that EU countries are quite easy to travel to even if you're on the SOR. Although I have heard of people on the SOR travelling to Spain or Greece being called into a separate room with an interviewer to clarify their conviction (but still usually end up being allowed entry anyway). Unless their sentence was long or the offence was violent in nature or had international implications, it's unlikely any EU country will actually bar them from entering. But they may be asked for interview and clarification.
They don't have any official policy that bans RSOs from travelling with them as far as I can see, either. Even if they know your person is on the SOR I don't think they can legally do anything as it's not up to them anyway.
Depending on your destination, border control of that country can ask you to declare any convictions you may have. Others don't, especially for short term holiday visits by UK citizens.
Successful entry depends solely on the policies of the country you are travelling to and the border agent's decision.
Basically if you are barred from entry and the holiday is cancelled then it won't be TUI's responsibility as they have to adhere to the laws of each government. But that doesn't mean they'll make the decision for you.
In general, I have read that EU countries are quite easy to travel to even if you're on the SOR. Although I have heard of people on the SOR travelling to Spain or Greece being called into a separate room with an interviewer to clarify their conviction (but still usually end up being allowed entry anyway). Unless their sentence was long or the offence was violent in nature or had international implications, it's unlikely any EU country will actually bar them from entering. But they may be asked for interview and clarification.
I just cancelled a holiday with TUI (it was booked ages ago, before the knock, and we have now seperated). From my understanding, they explained to me that if it is only the flights booked through TUI and not the accommodation, you can still fly if you are on the SOR and you don't have to disclose this. They told me it is only their package holidays that include the hotel that is affected by the change in their policy. So if its just your flights with TUI, you should be fine to travel. You might want to double check but thats definitely what they said to me.. I can private message you the email they sent me about it if you want, just let me know. X
I don't have personal experience of this but reading your post you say that Crystal Ski is owned by TUI so you might want to just check if that counts, albeit indirectly, as TUI accommodation under the new TUI regulations. If you don't want to disclose anything to Crystal Ski perhaps you could just ask them if they adhere to the same booking conditions as TUI. You don't say where you are going so might also be good (if you haven't already) to check that the country is open to people on the SOR.
It is all so complicated, isn't it! Hope you discover you can still go - having something to look forward to is really beneficial xx
PS I just looked at the Crystal Ski T&C and they say 'Some countries may refuse entry if you have a criminal record. You can check with the embassy or consulate of the country/countries you’re travelling to for more info' with no specific mention of the SOR as an exception, which to me implies that having any criminal conviction is fine.
It is all so complicated, isn't it! Hope you discover you can still go - having something to look forward to is really beneficial xx
PS I just looked at the Crystal Ski T&C and they say 'Some countries may refuse entry if you have a criminal record. You can check with the embassy or consulate of the country/countries you’re travelling to for more info' with no specific mention of the SOR as an exception, which to me implies that having any criminal conviction is fine.
Unfortunately crystal ski, as expected do adhere to TUI's terms and conditions so we will have to cancel.
It seems to be so difficult to do anything now. TUI are also saying if we book a package holiday with another company but end up on a TUI flight we will not be able to travel. This seems to be different to what other people have been told x
It seems to be so difficult to do anything now. TUI are also saying if we book a package holiday with another company but end up on a TUI flight we will not be able to travel. This seems to be different to what other people have been told x
I posted about this a couple of months ago after having to cancel our TUI holiday because of this very well hidden change.
Mirella Cruises are also under the TUI umberella. I was not aware until now that there was a ski one too. So thank you for this additional information.
We rebooked our recent holiday with Jet2 and I spoke to them numerous times and they have a "no judgement" policy so I would encourage anyone changing to go with them.
It's a tricky one here, unless TUI add a question specifically into their bookings because of GDPR, you do not have to to tell them anything.
But, if they discover you are on the register through a flag on your passport at a later date they can refuse to let you fly with no refunds.
It's all new and hopefully this wil be made clearer for everyone.
I would also like to note that during out holiday, we noticed that the hotel had TUI reps and guests as well as us. So really this is irrelevent what they have done because we were all in the same hotel. They have no control over the operators do they so all this palava is a bit of a waste of time.
Mirella Cruises are also under the TUI umberella. I was not aware until now that there was a ski one too. So thank you for this additional information.
We rebooked our recent holiday with Jet2 and I spoke to them numerous times and they have a "no judgement" policy so I would encourage anyone changing to go with them.
It's a tricky one here, unless TUI add a question specifically into their bookings because of GDPR, you do not have to to tell them anything.
But, if they discover you are on the register through a flag on your passport at a later date they can refuse to let you fly with no refunds.
It's all new and hopefully this wil be made clearer for everyone.
I would also like to note that during out holiday, we noticed that the hotel had TUI reps and guests as well as us. So really this is irrelevent what they have done because we were all in the same hotel. They have no control over the operators do they so all this palava is a bit of a waste of time.
https://www.tui.co.uk/destinations/booking/atozguide
The TUI rules come under S for Safeguarding in their A to Z.
We don’t knowingly allow anyone to travel with us who is (a) a convicted child sex offender, (b) subject to the notification requirements of the Sexual Offences Act 2003, or (c) subject to a Sexual Risk Order or a Child Abduction Notice. You must let us know if any of these apply to you or anyone you intend to include in your booking before you try to book.
If you fail to disclose any such information and it later becomes known to us, we may cancel your booking (if before departure) or remove you or the relevant member of your booking from the accommodation (if you are in resort) without any right to a refund, compensation and/or costs and expenses. In the latter case, you or the relevant party member would also be responsible for your/their own return home. We further reserve the right to refuse bookings from individuals with serious criminal convictions if we feel there is a specific risk to our guests, crew and/or staff.
I do not see any distinction between hotels and flights mentioned anywhere.
**But importantly, the AtoZ can only be accessed by going through the link to Mariella cruise bookings and it only appears to apply to cruises, NOT any another type of holiday. That needs clarifying.
The TUI rules come under S for Safeguarding in their A to Z.
We don’t knowingly allow anyone to travel with us who is (a) a convicted child sex offender, (b) subject to the notification requirements of the Sexual Offences Act 2003, or (c) subject to a Sexual Risk Order or a Child Abduction Notice. You must let us know if any of these apply to you or anyone you intend to include in your booking before you try to book.
If you fail to disclose any such information and it later becomes known to us, we may cancel your booking (if before departure) or remove you or the relevant member of your booking from the accommodation (if you are in resort) without any right to a refund, compensation and/or costs and expenses. In the latter case, you or the relevant party member would also be responsible for your/their own return home. We further reserve the right to refuse bookings from individuals with serious criminal convictions if we feel there is a specific risk to our guests, crew and/or staff.
I do not see any distinction between hotels and flights mentioned anywhere.
**But importantly, the AtoZ can only be accessed by going through the link to Mariella cruise bookings and it only appears to apply to cruises, NOT any another type of holiday. That needs clarifying.
We recently booked a package holiday via Expedia and that way you are offered all the possible flights, including ones with TUI, and you choose which one you want. It means that you would never discover you had beeen put on a TUI flight after you had booked plus the total cost in many cases was much less than doing it through a specific travel agent/company.